FAQ
Questions, answered straight
FAQ
Before you buy
Will my phone work with a travel eSIM?
Most phones from the last few years do: iPhone XS and newer, Pixel 3 and newer, recent Samsung Galaxy S and Z models. Two things to check: the phone must support eSIM and it must be carrier-unlocked. A few region-specific models ship with eSIM disabled, so check your settings before you buy.
When should I install it?
Install before you fly, on home Wi-Fi. Installing needs an internet connection, and airport Wi-Fi is a gamble. Once it is installed you just switch the line on when you land.
Does it replace my normal number?
No. A travel eSIM is data-only and sits alongside your normal SIM, so you keep your number for calls and bank OTP codes. Turn data roaming off on the home line to avoid surprise charges.
I am going to China. Anything special?
Set it up completely before you arrive: once you land, the Great Firewall blocks the activation pages. Plans routed outside mainland China keep Google, WhatsApp and Instagram working without a VPN, which is the whole point of buying before departure.
What if it does not work when I land?
About nine times out of ten it is a settings toggle and support walks you through it in a couple of minutes. If the eSIM itself is genuinely faulty, you get a free 1-for-1 replacement for the whole length of your trip, or a refund. Support is a real person, not a bot loop.
Can I return an eSIM if my trip is cancelled?
Yes, if it has not been activated yet. That is rare in this market: most travel eSIM stores treat every sale as final. Refund eligibility depends on the plan, so check the package details or ask support before you buy.
How do I pay?
Card, Apple Pay or Google Pay. No local bank card needed and no foreign transaction fee from us.
Can I share the data as a hotspot?
Most plans allow tethering, but it is set per plan. Check the package details before you buy if you intend to share with a laptop or a travel buddy.
Still deciding?
Prices start at $4 and an unused eSIM can be handed back, so an early booking is not a gamble.
